North Kesteven District Council is seeking a Customer Services Apprentice.
The successful candidate will be placed in the relevant departments to enable them to gain valuable insight into the workings of the Council, as well as on-the-job experience to achieve the apprenticeship qualification: Customer Service Practitioner, Level 2.
Details of the qualification, contact information and where to apply can be found at the bottom of this page.
Key Responsibilities:
- Working in the Customer Contact Centre handling incoming telephone calls
- Receiving customers in person at the reception of the Council Offices, Sleaford
- Working with our Multimedia Team to learn about how customers use our website
- Networking with NKDC colleagues and other apprentices
- Preparation and presentation of a corporate project to our Senior Management Team
Key Attributes:
- Excellent communication skills
- A high level of accuracy and attention to detail
- Organised – as you will be completing your qualification as well as working
- Motivated, driven, enthusiastic and willing to learn
Rates of Pay, per annum:
| Apprentice | Pay |
|---|---|
| New starters under 21 years old | £12,632 |
| After 12 months service | £16,394 |
| Entrants aged over 21 years old or those who on entry to the scheme hold a degree will receive the Foundation Living Wage | £21,029 |
This is a full-time (37 Hours), 2 year fixed-term contract
Further information:
- If you would like an informal chat about the above apprenticeship opportunity, please call Kim Bollons, L&D/HR Officer on 01529 308245.
- To view the details of the Customer Service Practitioner qualification, please visit Customer service practitioner / Institute for Apprenticeships and Technical Education.