Suspended waste services FAQs

Frequently asked questions about the suspended waste collections and the service resumption.

We will resume services from Monday February 22 starting with:

  • Black bin residual waste will be collected on your normal collection day w/c February 22
  • Green-lidded recycling will be collected on your normal collection day w/c March 1
  • Brown bin garden waste will be collected on your normal collection day following the normal cycle

 

Your bin will be collected on the next scheduled collection date. You can find this at www.n-kesteven.gov.uk/findmybinday.

Yes we will take ‘reasonable’ additional waste for those customers whose collection was affected by service disruption in the weeks of February 8 and 15.  

Residual collection (black bin) yes 
Where there was a missed collection. This is for Friday customers only  (to be collected on February 26) and any streets where we were unable to collect from during the week February 8 to 12 because of snow.

Recycling collections (green lidded bin) yes
We will take side waste with the next scheduled collection in the w/c March 1 across the network.  

Garden collections (brown bin ) no
We will not take any side waste presented next to any garden bin. In all cases your assistance is appreciated in minimising waste where possible, compacting what you have into the correct bins to maximise capacity and storing any excess in a manner that keeps it dry and intact whilst waiting for subsequent collections. 

Where you can please spread any excess over subsequent weeks’ collections.

By ‘reasonable’ we mean not excessive. We suggest that this is a quantity in line with what you would reasonably expect to generate over the period between collections. Eg the amount you would normally put into your bin over the two weeks between collections.

Where you can, please spread this over subsequent weeks, out of consideration for the crew and capacity of the lorries.

Additional recycling waste will need to be bagged or bundled and presented alongside a closed-lidded bin. 

If you are able to book a slot at the Household Waste Recycling Centres in Sleaford, Boston or Lincoln. Extra openings have been arranged at Sleaford and Lincoln. You will need to book.  https://www.lincolnshire.gov.uk/clickandtip

Yes and we will take any additional side waste that is placed out with it. We will start making these collections on Monday, February 22. We ask for your patience. We will get these done as soon as possible. These will be collected starting with the oldest request first.

We will start delivering bins again as soon as possible but emptying bins has to be our first priority.  We ask for your patience. We will get these done as soon as possible. These will be delivered starting with the oldest request first.

All requests for bulky waste collections are on hold until we can commence operations again. These are not starting up immediately from Monday February 22, but booked-in customers will be advised.

We will start making bulky collections again as soon as possible but emptying bins has to be our first priority.  We ask for your patience. We will get these done as soon as possible.  These will be collected starting with the oldest request first.

We will be collecting sharps in the North of the District on Wednesday, February 24.

Collections which were due to have been collected Wednesday, February 17 which we had to cancel will roll forward and will be collected on Wednesday, March 3.

If in doubt, please contact by email: customerservices@n-kesteven.gov.uk or phone: 01529 414155.

We will start collecting fly tipped items as soon as possible but emptying bins has to be our first priority.  We ask for your patience. 

We will get these done as soon as possible, we should start these duties on Tuesday, February 23.  These will be collected starting with the oldest request first.

As per the terms and conditions you signed up to when you joined the scheme - “we will empty brown bins every other week except during December and January, when the frequency reduces, or when other factors stop us.” It’s fair to say that the consequences of the Covid pandemic are such a factor, and we apologise for this. 

While we understand your frustration, unfortunately the suspension is a consequence of the number of colleagues within the Waste & Street Scene team having to self-isolate following transmission of the Covid-19 virus and the need to ensure our services are safe and efficient. 

Council Tax refunds cannot be given because you can’t take full advantage of our services, just as you don’t receive a refund because children aren’t in school or you’re not able to go to a library.

Waste services make up a very small proportion of your overall Council Tax bill with the District Council receiving just 9% of what is collected and this is used to deliver the wide range of services that come under our remit.

Our paramount concern is for the welfare of our colleagues, their families and our customers and it is critical that we protect them and prevent any possible transmission of the virus. We hope that by pausing collections we will be in a stronger, more resilient position to resume services with confidence and in safety as soon as we are able.

There is simple guidance on our website at www.n-kesteven.gov.uk/recycle where you can download guides to the main items we want within your recycling and search an A-Z list of what goes in which bin – or no bin at all – and guidance on suitable and safe disposal.