Revenues and benefits annual report

As we continue our shared service, which formed back in June 2011, it is really pleasing to see that many of our processes and procedures are being embedded and this is resulting in some excellent areas of performance.

This is against the backdrop of the most significant national legislative changes for many years, which has meant a lot of time and resources have had to be put into ensuring these changes were implemented effectively, accurately and on time.

This Annual Report will give you an insight into those changes.