While we understand your frustration, unfortunately the suspension is a consequence of the number of colleagues within the Waste & Street Scene team having to self-isolate following transmission of the Covid-19 virus and the need to ensure our services are safe and efficient.
Council Tax refunds cannot be given because you can’t take full advantage of our services, just as you don’t receive a refund because children aren’t in school or you’re not able to go to a library.
Waste services make up a very small proportion of your overall Council Tax bill with the District Council receiving just 9% of what is collected and this is used to deliver the wide range of services that come under our remit.
Our paramount concern is for the welfare of our colleagues, their families and our customers and it is critical that we protect them and prevent any possible transmission of the virus. We hope that by pausing collections we will be in a stronger, more resilient position to resume services with confidence and in safety as soon as we are able.