Council’s Cornovavirus response (Tues 17 March)

Date Published: 17 March 2020

In response to the developing situation surrounding Covid-19 Coronavirus, North Kesteven District Council is continually reviewing its operations.

While working hard to maintain levels of service delivery, fresh assessments are being taken on a daily basis to ensure the welfare of residents, staff and councillors remains paramount. 

The Council is open and most services continue to operate fully, where possible, with extra measures in place to limit to potential for transmission of the virus.

  • Whilst our Sleaford reception remains open, where possible we encourage residents to find alternative methods of contacting us as face-to-face contact and meetings are limited to those which are essential only. 
  • You can continue to access council services by calling 01529 414155 or search for the information you need.
  • The Info-Links office at North Hykeham is closed and so too are our heritage sites at Cogglesford Watermill, Navigation House and Cranwell Aviation Heritage Museum, with all scheduled activities at these locations and at Mrs Smith’s Cottage cancelled.
  • Meeting of the Council and its sub-committees are suspended – which includes the planning committee on Tuesday, March 17 – with activity underway to identify ways in which democratic decisions can continue to be made. This will be directed by Government guidance.
  • The Digital Hubs are suspended.
  • Officers who ordinarily meet on a face-to-face basis – for housing, planning or benefits enquiries for example – will continue to assist customers. But these meetings will only take place face-to-face where essential; taking into consideration the urgency of the matter and the customer’s situation and comfort level in continuing that engagement at this time. Customers are asked to consider: is it essential, or can it wait, or can it be done differently?  

Council Leader Cllr Richard Wright said, “In these unprecedented times the Council, all of its officers, Members and partners are working hard to maintain service delivery, whilst also taking every precautionary measure to ensure the health, safety and wellbeing of everyone involved.

“Our number priority is the continuation of our functions which we know our residents and businesses rely on and value. But, in light of evolving Government advice and direction, and in view of the dynamic nature of the virus, in some cases we have no choice but to scale back and change what we are able to do in the interests of public health. 

“Everything we do is informed by latest advice and guidance from government and public health colleagues,” said Cllr Wright.

“Principally, we are seeking to ensure we do all that we can to delay the spread of the virus, protect vulnerable individuals as much as possible and ensure the continuation of critical services. One of these measures is to encourage staff to work remotely as much as possible with limited presence in the offices.

“And on a personal note I would like to applaud those within our communities who are showing their consideration and kindness for others, by minimising exposure to the most vulnerable whilst also stepping up to think of those who are at risk and most need their support for shopping or errands to ensure they can stay out of harm’s way.”

As and when there are service disruptions these will be detailed at and keep up-to-date with latest advice at 

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COVID19 Update

General guidance 

Residents are encouraged to follow latest Government advice in light of the developing situation.

The most up-to-date advice on heath matters can be found at:

And the latest Government guidance here: 

The basic information to help in protecting yourself and others from the spread of the virus is to:

  • Wash your hands > Often, for 20 seconds, with soap and warm water.
  • Maintain a social distance > Stay 2m / 3 steps apart.
  • Self-isolate > If you or someone within your household has symptoms, however mild, stay home for 14 days.
  • Avoid vulnerable people > Stay away from those most at risk: the elderly and those with underlying health conditions.
  • Think of others > If you can take on tasks for others to avoid the need for them to be exposed to risk. Do their shopping and run errands for them so they can say home more.
  • Ask for help > Seek assistance to stay at home, for others to get your groceries etc
  • After 7 days >If you’re no better, or worse, after 7 days home isolation, then call NHS 111 or go to  Save 999 for medical emergencies.

Symptoms are a new continuous cough and/or a high temperature. 

For most people it will be a mild infection and by staying at home you limit the potential to pass it on.