Building Control customer service survey

Building Control customer service survey

Which of the below best describes you? (Please tick one)

  • Property Owner - 56%
  • Architect/ agent - 22%
  • Builder/developer - 17%
  • Engineer - 6%

What type of work was conducted? (Please tick one)

  • Domestic - 89%
  • Non dwelling - 11%
  • Commercial - 0%

Which of the below best describes you? (Please tick one)

  • Full Plans Application - 56%
  • Build Notice / Regularisation - 39%
  • Site Inspections - 6%
  • Initial Notice - 0%
  • Dangerous Structures - 0%
  • Sports Ground Safety - 0%
  • Demolitions - 0%
  • Administrative - 0%

Rate our service - Technical expertise (Please tick one)

This question was not answered by 1 respondent.

  • Good - 100%
  • Neutral - 0%
  • Poor - 0%

Rate our service - Promptness of inspections (Please tick one)

This question was not applicable to 3 respondents.

  • Good - 100%
  • Neutral - 0%
  • Poor - 0%

Rate our service - Quality of advice given (Please tick one)

This question was not applicable to 1 respondent.

  • Good - 100%
  • Neutral - 0%
  • Poor - 0%

Rate our service - Meeting deadlines (Please tick one)

  • Good - 83%
  • Neutral - 17%
  • Poor - 0%

Rate our service - Speed of administrative tasks (Please tick one)

  • Good - 89%
  • Neutral - 11%
  • Poor - 0%

Rate our service - Understanding your needs (Please tick one)

This question was not applicable to 2 respondents.

  • Good - 81%
  • Neutral - 19%
  • Poor - 0%

Rate our service - Quality of the finished product / service (Please tick one)

  • Good - 89%
  • Neutral - 11%
  • Poor - 0%

Which of the below best describes our staff? (Please tick all that apply)

  • Helpful - 89%
  • Approachable - 61%
  • Responsive - 56%
  • Accessible - 44%
  • Other - 6%

If you have used our services before, how has our service changed? (Please tick one)

  • Improved - 67%
  • Stayed the same - 33%
  • Declined - 0%

Comments

Please describe our staff

  • "always available and very helpful to discuss any technical issues."
  • "All staff were excellent except for the last man who signed off the project. We believe he exploited his position of power, raising worries in our minds unnecessarily so. When he phoned to give me the good news that we had satisfied all building regulations, he began his sentence negatively and I pa"
  • "Mr Sargent was excellent. He was fair, provided honest and professional advice and support. Our experience was rather stressful only due to mistakes by our builder. Mr Sargent and the team at NKDC were superb. Highly professional and pragmatic. Many thanks. I hope Mr Sargent's health has improved."

How can we improve our service? 

  • "Lower costs. Better over phone advice."
  • "Given that I have no choice but to gain permissions and implement provisions, I shouldn't have to pay."
  • "The service provided is excellent. From our point of view it would be good to receive the approval notices via email."
  • "No improvement needed"
  • "Keep up your good service, showing interest in the individual developments and with knowledge of the local contractors."
  • "All good except try to iron out the existence of people who I have just described above."
  • "No comment."