Scam awareness

New or prevalent scams

There are dozens of different types of scams, from more well-known scams such as investment scams or upfront payment scams, to new or more niche scams, like copycat government official services scams. For more detailed information about prevalent scams and targeted advice content for specific scams, go to the citizens advice website.

You can find out more about recurring or emerging scams by visiting:

Another good source of information is the Metropolitan Police “Little book of big scams”. It highlights a range of scams and dubious practices designed to con people out of their money. You can find it on the citizens advice website.

As part of this campaign, Citizens Advice has developed scams education resources that can be downloaded and printed to use with groups or individuals. These resources are designed to be interactive and to generate discussions to educate and empower consumers. They can be found on the citizens advice website.

What can consumers do to tackle scams?

There are three things that consumers can do if they suspect they’re the target of a scam: 

  • Get advice from the Citizens Advice consumer service on 03454 04 05 06, or on 03454 04 05 05 for a Welsh-speaking adviser.
  • You can also get advice and information online at citizens advice website. The Citizens Advice consumer service can also report problems to Trading Standards for you. Trading Standards are responsible for protecting consumers and the community against rogue and unfair traders.
  • Report scams and suspected scams to Action Fraud on 0300 123 2040 or visit the Action Fraud website. Action Fraud is the UK’s national reporting centre for fraud and internet crime. (If debit cards, online banking or cheques are involved in the scam the consumer’s first step should be to contact their bank or credit card company. If the scam is a pension transfer, they need to contact the provider immediately, along with the Pensions Advisory Service).
  • Tell family, friends, neighbours so that they can avoid scams and find out how to protect themselves.