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Arrears prevention

Arrears prevention

How we will tackle rent arrears

If you fall behind with your rent we will:

  • Send you a letter explaining what you need to do. We will then try to contact you again. If we cannot contact you by telephone we will visit you at home. If you are out when we visit, we will leave a card asking you to contact us. If you do not contact us we will send you another letter explaining what you need to do
  • We will try to reach an agreement with you to repay any arrears, taking into account your income and expenditure and offer to refer you for independent money advice.

Rent is your most important debt and should be paid before any other bills to ensure you keep a roof over your head.

Help is available if you are having problems. Eviction is always our last resort and we would rather help you to stay in your home and help you pay your rent and arrears, but if you don’t pay your rent and do not contact us, then we can take you to court to repossess your home.

If you are evicted because of rent arrears and it is decided you have made yourself intentionally homeless, the Council has no obligation to re-house you. Other councils and housing associations will take the same view.

How we will help to prevent arrears:

  • Explain rent accounts clearly to all new tenants
  • Discuss issues sympathetically and confidentially
  • Advise you on entitlement to welfare and Housing Benefit or refer you for specialist advice
  • Help you to complete Housing Benefit claim forms
  • Provide details of other agencies that can help you with money advice, such as the Citizens Advice Bureau, or undertake a referral via North Kesteven District Council.

Rent arrears surgeries

Rent arrears surgeries are held regularly in the District. The surgeries give tenants the opportunity to talk to housing staff on issues relating to their tenancy.