In the vast majority of cases we will try to resolve the issue informally after hearing both sides of the story. If this does not work then there are a number of more formal approaches we can take, including:
- Arranging for a professional mediator to become involved.
- Setting up a Good Neighbourhood Agreement if the issue affects a number of residents. This is a set of rules developed by tenants and residents describing what is acceptable behaviour for their area. Responsible pet ownership could form part of this Agreement.
- Withdrawing permission to keep the animal.
- Restricting the number of animals kept at a property.
- Making responsible pet ownership part of an Acceptable Behaviour Contract. This is a formal contract signed by the person causing the problem, the Council and in some cases a third party, such as the Police.
- Involving statutory organisations, such as the Police or the Council’s Environmental Health Unit.
- Involving voluntary organisations, such as the RSPCA.
- Serving an injunction telling the owner to either start or stop doing something or remove the animal.
- Terminating the tenancy where tenancy conditions are breached.