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Consultation

Consultation

You have the right to be kept informed. We will consult with you and keep you informed of any changes that affect the service you receive regarding your tenancy and your home.

Forthcoming Tenant Meetings

All tenants welcome. This is an opportunity for face to face contact with Housing Officers. Transport can be provided if wanted. Please contact Jo Mason, Senior Community Officer or Chandresh Parmar, Community Engagement Officer Tel: 01529 414155.

Thu 25/05/2017: Manor Close Communal Room, Welbourn  10:00am -11:30am

Tue 30/05/2017: Willow close Communal Room, Heckington  13:30pm -15:00pm

Mon 05/06/2017: Greenfield Communal Room, Sleaford  10:00am -11:30am

Wed 07/06/2017: The Whyche Communal Room, Billinghay  10:00am -11:30am 

Wed 07/06/2017: Ringmoor House Communal room, Billinghay  13:30pm -15:00pm

Thu 15/06/2017: Clarke Avenue Communal Room, Heighington  10:00am -11:30am

Thu 15/06/2017: Caroline Road Communal Room, Metheringham 13:30pm -15:00pm

Fri 16/06/2017: Pinfold Way Communal Room, Ruskington  10:00am -11:30am

Mon 19/06/2017: Millers Road Communal Room, Waddington  10:00am -11:30am

Mon 19/06/2017: Linden Court Communal Room, Bracebridge Heath  13:30pm - 15:00pm

Thu 29/06/2017: Grinter House Communal Room, North Hykeham  10:00am - 11:30am

Thu 29/06/2017: Kesteven Court Communal Room, North Hykeham  13:30pm - 15:00pm

Methods of consultation

How we might ask about or gauge tenants’ opinion about the service.

  • Complaints and other feedback
  • Surveys
  • Road shows
  • Tenant meetings
  • Talking to Tenant Representatives
  • One-to-one consultation about changes to your home

We use the information we receive to help us improve our service to you. We share the results of our consultation with you through the tenants ‘At Home’ magazine, leaflets, letters and the website.

The surveys we send out are anonymous unless you give us your name and address. Although, this means we are unable to respond to individual comments, we can make changes based on the comments made and the number of people telling us the same thing.

We consult with all tenants on major issues such as:

  • The Housing Revenue Account - this sets out how the Council manages and maintains the housing stock and sets priorities for the future of the housing budget.
  • The new arrangements for housing self-financing - this may enable the council to have more control over spending and make improvements to homes faster.

To meet tenants’ needs we consult our group of Tenant Representatives on any changes, amendments, developments and monitoring to the service. Not only do they give a tenants point of view on all service developments and changes, but they also assist the Council in making decisions and developing policies and procedures.

Census of all tenants

The census survey where we ask about your age, religion, ethnicity etc is used to make sure we are treating everybody in a fair and equal way. For example to ensure that the ‘At Home’ magazine gets to people in the way that best suits their needs, such as audio copy on tape or CD.

Our surveys are linked to the Census so we don’t have to keep asking you the same questions over again. The data from the census is encoded so that it is not readily accessible and is used for statistical monitoring of the service - not to monitor each tenant.

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