We have been aware for some that the Lincs Homefinder site is unstable, often being unavailable at the start of advertising cycles. We have taken many steps in trying to resolve these problems but to date seen no improvement, so we have decided to change to another software provider. The new provider is the market leader with more than 200 councils working with them, with a stable website that is available 99.6% of the time. We appreciate the patience customers have shown and hope that our decision offers you some reassurance that we have taken your feedback seriously. We anticipate the new system being in place April 2018, between now and then we will continue to provide information about the new system and consult on a proposed revised letting policy, as this needs to reflect changes in legislation.
In the meantime, we do not underestimate the frustration this causes, advertising cycles are open from Wednesdays to 12 noon on Mondays, so strongly encourage you to avoid visiting the site on Wednesdays. When you place your bids does not affect your final position for a vacancy, as bids are added and removed throughout the bidding cycle, but please do not that no bid can be accepted outside the advertising cycle. If you have any difficulty at all please contact the Housing Options Team.
Changing the way we work - Lincs Homefinder
Lincs Homefinder was launched in 2013, as a partnership between City of Lincoln Council, North Kesteven District Council, and West Lindsey District Council. As part of the move to the new system described above, West Lindsey District Council will no longer be part of Lincs Homefinder. This means that any applications registered by people living in West Lindsey or wanting to live in West Lindsey will have to apply to them direct, as they will no longer be able to access accommodation in West Lindsey via Lincs Homefinder. West Lindsey District Council will write to those applicants affected to explain what they need to do next. You will also have the opportunity to stay registered with Lincs Homefinder if you wish.
Applicants registered to live in Lincoln or North Kesteven will retain their basic details but will need to set-up new accounts on the new system and will be reassessed in line with the new policy. There is no need to apply to both authorities separately. Please do not worry at this stage as we will ensure everyone is given clear details on how to do this over the next couple of months.
Lincs Homefinder has a Lettings Policy that sets out who can apply, how applications will be processed and prioritised, how vacancies will be advertised, how bids will be ranked and tenancies offered. Taking the above into account along with new legislation, we need to review and make some changes to our current Lettings Policy to ensure we are making the best use of the very limited housing stock available and that tenancies are offered to those in the most housing need. We are consulting with all our current applicants, tenants and key partners on our proposed changes and would like to hear your views, please consider the proposed draft document in the downloads section and provide any feedback no later than 28/02/18, so they can be taken into account.
You can provide your feedback on our proposed revisions to the current policy using our online feedback form (feedback being collated by City of Lincoln). Alternatively you can contact the Housing Options team who will record your comments. We consider all feedback and legal opinion before approving the final Policy to be implemented from April 2018.
For those who want to join Lincs Homefinder:
If you want to apply for housing (Council and Housing Association owned) in Lincoln or North Kesteven you will need to register with Lincs Homefinder.
You can do this by going to the website Lincs Homefinder or by contacting the authority where you currently live. If you don’t already live in Lincoln or North Kesteven then you need to contact the authority where you wish to move to.
For those worried about losing your home:
If you think you are homeless or worried about losing your home, please go to our section on homelessness to see what we can do to help you or contact our offices and ask for the Housing Options Team. You can also contact us using our general enquiries form.