Where tenant’s or visitors to their property, have caused damage (eg broken window) or been negligent (eg: locked out of property) the Council will charge for the cost of works to rectify the problem.
Tenants should be advised that a repair may be rechargeable when reporting, however, a recharge may be raised after this time if appropriate.
The Contractor may ask you to sign a copy of a rechargeable form which outlines the works carried out. An invoice will subsequently be raised for which you will be liable.
For tenants that are leaving their home and have put a Termination of Notice Form in, a certain standard is required by the Council of how to leave your home. A pre-inspection is carried out with the tenant where possible (by the Housing Officers making appointments before the tenant vacates). This pre-inspection sets out what the tenant must do to conform to our standard and a form is filled out and signed by the tenant validating this. If however, this standard has not been achieved when the post inspection is carried out at void stage a recharge will be sent direct to the tenants new address.
If the tenant has not had a pre inspection carried out within the notice period, a post inspection is carried out at void and if the property is not at the Council standard a letter of intent to recharge will be sent notifying them of items to be recharged.
Information for tenants
If you have any large items that need removing prior to you leaving your home please call our Customer Service Centre on 01529 414155 to arrange Environmental Health to collect for a minimum charge. This may save a large invoice for these items being sent out at void stage.
If you are unfortunate enough to receive an invoice for any of the above circumstances, prompt payment is advisable as delay could cause additional costs being added due to the Council’s efforts in debt recovery and could eventually lead to court costs.