STAR Survey

STAR 2019 - Survey of tenants and residents  

Star Logo

Every year, the Housing & Property Service at North Kesteven District Council carries out a survey of tenants and residents. We want to deliver our priorities based on the information that tenants and residents give us, and within the funding we have. 

The 2019 STAR Survey closed on Monday, 8th April 2019. 

Thank you to those of you who took the time to give us your views. We are now reviewing the responses we received. 

Further information on the results of the survey will be posted here once available. Please also look out for information on the results of the survey in your At Home magazine. 

STAR Survey 2019 - Prize Draw Terms & Conditions

  1. All fully completed surveys returned to the business reply address by the close of business on Friday, 15th March 2019 (or submitted online by midnight on Friday, 15th Mach 2019) will be automatically entered in to the prize draw to win £200. Any surveys completed with assistance by close of business on Friday, 15th March 2019 will also be entered.
  2. All fully completed surveys returned to the business reply address by the close of business on Monday, 25th March 2019 (or submitted online by midnight on Monday, 25th March 2019) will be automatically entered in to the prize draw to win £100. Any surveys completed with assistance by close of business on Monday, 25th March 2019 will also be entered.
  3. All fully completed surveys returned to the business reply address by the close of business on Monday, 8th April 2019 (or submitted online by midnight on Monday, 8th April 2019) will be automatically entered in to the prize draw to win £50. Any surveys completed with assistance by close of business on Monday, 8th April 2019 will also be entered.
  4. Entry is limited to one per household only. 
  5. Proof of posting is not proof of receipt, and no responsibility will be taken for late or lost entries. 
  6. There is no charge levied for inclusion into the prize draw. Entrants must ensure their survey is fully completed and their tenancy reference number has been provided. Incomplete surveys will not be entered. 
  7. The prize draw will be made no later than 28 days after the closing date. One tenant will be chosen at random for each of the 3 draws. 
  8. The winners must be current tenants of North Kesteven District Council or have been tenants at the time the STAR survey was issued (i.e. 20th February 2019). 
  9. Prizes will be paid to the winners within 28 days of the draw.
  10. Tenants wishing to be excluded from the draw must contact the Community Engagement Team on 01529 308160.
  11. If a winner rejects their prize or their entry is invalid, or in breach of these Terms and Conditions, the winner’s prize will be forfeited and the Council shall be entitled to select another winner.
  12. Awards will be made to the named tenant(s) only.
  13. In the event of a prize being won by joint tenants the prize will be awarded jointly to both tenants, unless joint instructions are issued by both tenants that the prize is to be awarded in equal portions to individual tenants. 
  14. North Kesteven District Council may publicise the identity of all prize draw winners through the various mediums at its disposal, including At Home magazine and the internet, UNLESS the winner/s makes it clear they wish to decline such publicity. 
  15. If a prize winner owes North Kesteven District Council money, then North Kesteven District Council reserves the right to offset the prize money against any money owed to them.
  16. In the event of any dispute, the final decision will be made by the Corporate Director. No correspondence will be entered into. 
  17. Prize winners in receipt of benefits are advised to notify the relevant benefit department.