General building repairs
Ian Williams Limited has been appointed as the Council’s new repairs and maintenance contractor. They will replace Kier Services From Tuesday 2 April 2024.
From Tuesday 2 April 2024 all new building related faults and electric heating reports should be made direct to Ian Williams.
To report a fault or repair, call Ian Williams on 01529 712554 between 8.00am and 5.00pm.
You are not currently able to report general repairs by email, we hope to introduce this in due course. If you are unable to use the telephone service please speak to your Housing Officer, as we have an alternative arrangement available for exceptional cases.
Out-of-hours emergency service
For emergencies that may happen outside the above opening hours including weekends and Bank Holidays, please still call 01529 712554 to reach Ian Williams. Your call will transfer to the out of hours call handler, who will be able to arrange for an operative to visit if required.
To contact Ian Williams, call 01529 712554
To contact Aaron Services, call 01205 591979
Emergency repairs will be attended to outside working hours when:
- The fault poses a serious risk to health and safety
- The fault poses a serious risk to the structure of the property
- The property is not secure
You may be charged if an out of hours repair is carried out, which is not seen as an emergency. The Council will use its judgment for out of hours emergency repairs if there are very young, old or sick people living in the household.
Damp and mould concerns
If you are concerned about the presence of damp and or mould in your home, please report this direct to the Council on 01529 414155 and ask for the Repairs Team. The Repairs Team will arrange an appointment for an inspection of your home and an assessment to be carried out in order to determine remedial works required.