The Government tells us how to work out your new rent, they are trying to make sure all social landlords in the same area charges similar rents (this includes Councils and Housing Associations).
Because the formula for the increase changes from year-to-year, we send you information on how it has been calculated with the letter telling you what your new rent will be in April every year. We always give you at least four weeks’ notice of the increase in rent.
Rent is the money you pay to the Council for your home and the other housing-related services you receive. It is a weekly charge
that is due in advance every Monday. It is the tenant’s responsibility to pay it on time. If it is not paid, then arrears of rent are created. If you do not pay your rent in full every week, then your payments must be in advance.
Even if you are getting benefits, it is up to you to make sure your rent account stays up-to-date.
We can refer you to the Council’s Money Advice Service for advice on benefits and help in managing any debts you may have, not just rent arrears.