The government has agreed measures with energy companies to provide extra support to customers during the Corona virus outbreak. Therefore do not struggle, contact your energy company. Here is a summary of what’s been agreed;
Suppliers are aware customers may currently be struggling. Contact them if you need help. Support could include debt repayments and bill payments being reassessed, reduced or paused. Lines may be busy so try online options (websites, apps etc.) first if you can.
Ask for help if you need it. Neighbours and many communities in NK are finding ways to safely support one another.
Get in touch with your supplier if you are self-isolating or are unable to top up your prepayment meter
Support in place to ensure customers stay connected could include, someone topping up your prepayment card for you, a discretionary fund being added to your meter, or being sent a pre-loaded top up card. If you have a smart prepayment meter remember you can top up remotely.
Read more about the measures the government and energy companies have agreed
Read the energy and advice for customers published by energy companies