Terms and Conditions

By using this site you are agreeing  to be bound by the following terms and conditions. The North Kesteven District Council (NKDC) website is a service operated by NKDC, Kesteven Street, Sleaford, Lincs. NG34 7EF.

Privacy Policy

Our commitment to your privacy

As part of our commitment to protecting your information, we have updated our Privacy Notice to explain how we collect, store and handle your personal data.

We have always been careful to protect your information, but this is part of our ongoing commitment to be transparent about how we use your information and keep it safe. This will also give you more clarity over how your information is being managed.

Through our revised privacy notice, we have addressed the new standards introduced by the European data protection law, known as the General Data Protection Regulation (GDPR).
Alongside this are service specific privacy notices that provide further details on how we process your personal data.

Who we are

North Kesteven District Council is registered with the Information Commissioner’s Office (ICO) as a ‘data controller’ under Z5680267. This means we decide what personal data we collect, what is going to happen with it, where it is stored and how long for.

What information do we collect

We collect information, for example, when you access or sign up to any of our services, request information, make a complaint or participate in activities provided by us.

Why we collect your data

We want to deliver the best services to our customers, therefore we need to use some personal information to manage the quality of our services. In order to do this in an effective way we will need to collect and use personal information about you. In addition, there are a number of legal reasons why we need to collect and use your personal information. For example, you have given consent or it is necessary to perform our statutory duties.

How we collect your data

We do this in a number of ways, including where you share information with us, such as when you create an account with us. Information may also be collected on paper or online forms, by telephone, email, CCTV or by a member of staff. We treat it with the utmost care and take appropriate steps to protect it.

When we’ll share your data

We may share your data with third parties when delivering services to you. However, where we have these arrangements, there is always an agreement in place to make sure that all organisations comply with data protection law. Sometimes we have a legal duty to provide personal information to other organisations, for example, the police. 
We do not sell your personal information to anyone.
Rarely do we transfer personal information to other countries outside the EEA, but for those circumstances in which we do, suitable security arrangements would be in place.

Know your rights

You have many rights regarding your personal data, which include seeing what personal information we hold about you. In addition, you can ask us to correct inaccuracies, sometimes delete and restrict the personal information we hold.
On occasions we need your consent to use your personal information, for example, subscribing to newsletters. Where you have given us consent, you have the right to withdraw it at any time. However, we do not always need consent to use personal information if we need it to meet regulatory requirements or to perform a contract with you.
If you want to remove your consent, please contact dataprotection@n-kesteven.gov.uk and tell us which service you are using so we can deal with your request.

How do we protect your information

Examples of our security include, encryption, meaning that information is hidden and cannot be read without certain knowledge, such as a password. In addition, we control access to systems and networks, which allows us to stop people who are not allowed to view your personal information from getting access to it.

How long do we keep your information

There is often a legal reason for keeping your personal information for a set period of time, which is included in our retention schedule. However, we would only keep your personal information for as long as we need to.

Where can I get advice

If you have any concerns or questions about how your personal information is handled, please contact our Data Protection Officer at dataprotection@n-kesteven.gov.uk or by calling 01529 414155.

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner’s Office (ICO) at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.

Alternatively, visit ico.org.uk or email casework@ico.org.uk.

Accessibility

This website has been designed and built to be fully compliant with WAI (Web Accessibility Initiative) at a minimum rating of “AA”. This means we aim to meet the standard required for Local Government websites.

Photographic images are occasionally used for journalistic or artistic purposes. Whenever possible NKDC obtains (either directly or via third parties) the express permission for images of people to be used on the web. However, this is not always possible for group photographs.

Should a member of the public object to their image being contained in any such photograph they should contact multimediateam@n-kesteven.gov.uk the photograph will be removed.

Summary of Terms

Browser

Used to locate and display Web pages via a software application. The most popular ones are Netscape Navigator and Microsoft Internet Explorer.

Cookie

Detailed information about cookies how they are used on this site and how you can block them can be found here.

IP Address

If you are connected to the Internet, you will have an IP Address. For example, it may look something like this: 194.73.67.30.

User Session

A user’s visit to a site begins when the user first accesses any page on a given site and ends after a visitor has left that site and not revisited it within a specified amount of time (normally 20 minutes) or when the user’s browser is closed.

Web Server

Delivers (serves up) web pages to your computer.