Our Housing Options Team provide advice, assistance & support to all eligible households who are either homeless or imminently threatened with homelessness or those with a housing issue that could potentially lead to homelessness. This is done through a Housing Options interview.
Following the implementation of the Homelessness Reduction Act 2017 in April 2018, assistance is available to all eligible households & may result in a Prevention or Relief Duty being offered to you.
The Options team will establish the most appropriate course of action & assistance available to you & complete a comprehensive housing assessment to identify the problem & any additional support needs that you may have. They will then agree & complete with you a Personalised Housing Plan (PHP) outlining all action that will be taken by the Council & by yourself in order to resolve the situation & then regularly review the plan until a successful outcome is reached.
In the event of homelessness, depending on your individual circumstances the Council may have additional duty to ensure accommodation is available to you whilst the enquiries are undertaken & completed, however please be aware this is not an option for all cases.
We advise that you to contact us as soon as possible for advice and assistance in the event that you have a serious housing issue or potential threat of homelessness.
This can be done by telephone on 01529 414155 or by email at firstname.lastname@example.org.
Opening times: Monday – Thursday 9am – 5pm and Friday 9am – 4.30pm.
Should you find yourself in an emergency situation, with nowhere to stay, outside these times please contact our out of hours service on 01529 308308.
Failing this, call freephone number: 08081 692777.