General building repairs
For general building repairs such as brickwork, joinery, plumbing or electrical works including electrical heating repairs Phone Kier Services on 01529 416399
Update as of 4 March 2023: We ask that tenants refrain from reporting routine repairs until 2 April 2024. Please only report urgent and emergency repairs to Kier Services in the meantime. This is to help us prepare for our new contract with Ian Williams Ltd. All tenants will be notified shortly on the new arrangements for reporting repairs after 2 April 2024.
Out-of-hours emergency service
Out-of-hours emergency service operates during the following times:
- Weekdays: Monday to Friday 5.00pm and 8.00am
- Weekends: Friday 5.00pm to Mon 8.00am
- Bank Holidays: 24 Hours
Phone Kier Services on 01529 416399
Phone Aaron Services on 01205 591979
Emergency repairs will be attended to outside working hours when:
- the fault poses a serious risk to health and safety
- the fault poses a serious risk to the structure of the property
- the property is not secure
You may be charged if an out of hours repair is carried out, which is not seen as an emergency. The Council will use its judgment for out of hour’s emergency repairs if there are very young, old or sick people living in the household.
Damp and mould concerns
If you are concerned about the presence of damp and or mould in your home, please report this direct to the Council on 01529 414155 and ask for the Repairs Team. The Repairs Team will arrange an appointment for an inspection of your home and an assessment to be carried out in order to determine remedial works required.