HPS performance
The Council approved a new framework for corporate performance management in July 2024, and going forward housing and property services will have the following approach to compliment the corporate process and enable timely scrutiny by our tenants and members.
This compliment includes:
- Housing regulatory KPI report – 27 regulatory key performance indicators taken quarterly to our tenant liaison panel and the Council’s scrutiny committees, and publish on our dashboard.
- Challenge Plan – an annual document setting out our current performance, direction of travel, how we aim to improve our core performance for our landlord services and wider housing and property service delivery.
- Assurance Report - setting out a current position against key requirements of our service deliver, there will be updates for this report provided where possible and an annual report including more information, this could include: the consumer standards, risks, health and safety, statutory data returns, equality and diversity, and surveys. For more information on the Consumer Standards please visit the GOV.UK website.
- Annual Report to Tenants - a summary to enable tenants to make informed judgements on our delivery and performance of landlord services.
The detail within these reports will change subject to the reporting period and what information can be provided.
Annual report to tenants
The Annual Report to Tenants for 2024 shows key information relating to housing landlord services for 2023/2024. This includes in information about the Council’s housing stock, voids, improvements and repairs, lettings, complaints, health and safety compliance, resident engagement, and income.
This report was sent by post at the end of September 2024. To read our At Home magazine to tenants, please see our at home magazine webpage.
Assurance reports
The Assurance Report provides a single point of reference for housing and property services compliance across a number of areas.
Assurance report 2023/24
The report for 2023/24 informs and assures on the following key areas of delivery:
• The Consumer Standards (2012)
• Tenant Satisfaction Measures (TSM)
• Risk Management
• Health and Safety
• Statutory Returns
• Equality and Diversity
Challenge plan for 2024/25
The housing and property services challenge Plan sets out our ambition against the services current position with performance indicators from 2023/2024, our direction of travel to date, with our targets and actions for 2024/25, against the sector top quartile where possible.
This is divided between the Council’s landlord service deliver for the areas that relate to the consumer standards and wider service delivery for the other non-landlord related areas, such as the wellbeing service, homelessness, and corporate asset management.