The following webpage contains a comprehensive list of what parts of your home are your responsibility to maintain, and what parts of your home are the council's responsibility to maintain.
Outside your home
| Communal Areas | Responsibility |
|---|---|
| Communal internal areas, such as lifts, stairways, halls and entrances, entry phones laundries, stairway lighting and TV aerials | Council |
| Roof | Council or Tenant |
|---|---|
| Roof structure, covering, chimney, guttering, rainwater pipes and clips, facia, soffit and barge boards | Council |
| Guttering clearing (report to Ian Williams Ltd if gutters need clearing) | Council |
| Chimney and flue cleaning, where applicable | Tenant |
| External walls - Whose responsibility is it? | Council or Tenant |
|---|---|
| External walls and rendering | Council |
| Foundations - Whose responsibility is it? | Council or Tenant |
|---|---|
| Foundations | Council |
| Windows - Whose responsibility is it? | Council or Tenant |
|---|---|
| Window frames and external sills | Council |
| Glazing unless damaged by tenant | Council |
| Window catches and handles | Council |
| Window vents | Council |
| Doors - Whose responsibility is it? | Council or Tenant |
|---|---|
| Outside doors, frames and other boards, such as weather boards | Council |
| Repairing faulty outside door locks and hinges | Council |
| Replacement of additional door keys | Tenant |
| Door entry systems | Council |
| Door numbers, letter plates and letter boxes | Council |
| Pipes and drains - Whose responsibility is it? | Council or Tenant |
|---|---|
| Soil and vent pipes | Council |
| Drains, gully surrounds and gully grids | Council |
| Gardens and boundaries - Whose responsibility is it? | Council or Tenant |
|---|---|
| Boundary fencing, if installed by Council | Council |
| Safety fencing, if installed by Council | Council |
| Communal gardens and open areas | Council |
| Gardens | Council and Tenant |
| Front, side and rear gates, including ironmongery, if owned by Council | Council |
| Paths, steps and other ways of access, if owned by Council | Council |
| Communal washing lines and posts | Council |
| Non-communal washing lines and posts | Tenant |
| Dustbins and household rubbish | Tenant |
| Garages and outbuildings - Whose responsibility is it? | Council or Tenant |
|---|---|
| Garages and outbuildings, if owned by Council | Council |
| Gaining entry - Whose responsibility is it? | Council or Tenant |
|---|---|
| Gaining entry after loss of keys | Tenant |
| Gaining entry after loss of keys in designed elderly accommodation | Council |
| Changing locks where the tenant is considered to be at risk or vulnerable (this will be a decision made at the council's discretion) | Council and Tenant |
Inside your home
| Doors - Whose responsibility is it? | Council or Tenant |
|---|---|
| Internal doors, including frames, handles, hinges, locks, jambs and thresholds | Council |
| Carpet strips | Tenant |
| Walls and Ceilings - Whose responsibility is it? | Council or Tenant |
|---|---|
| Ceilings (excluding painting and decorating) | Council |
| Internal walls | Council |
| Plaster work and plaster air vents | Council |
| Floors - Whose responsibility is it? | Council or Tenant |
|---|---|
| Skirting boards | Council |
| Floors (but not coverings such as carpets, vinyl floor tiles and laminate flooring) | Council |
| The shaving of doors following carpet fittings | Tenant |
| Staircase - Whose responsibility is it? | Council or Tenant |
|---|---|
| Staircase, banisters and handrails | Council |
| Bathroom - Whose responsibility is it? | Council or Tenant |
|---|---|
| Bath panels, if fitted by Council | Council |
| Wooden airing cupboard panels, door frames and shelving | Council |
| Internal pipework boxing, if fitted by Council | Council |
| Kitchen - Whose responsibility is it? | Council or Tenant |
|---|---|
| Kitchen cupboards (cupboards which cannot be repaired will be replaced, but may not match the existing style) | Council |
| Cupboard drawers | Council |
| Cupboard door catches, handles and drawer handles | Council |
| Worktops | Council |
| Cleaning extractor filters to extractor fans, heat recovery units and cooker-hood fans | Tenant |
| Electrical - Whose responsibility is it? | Council or Tenant |
|---|---|
| Electrical wiring, sockets and light fittings | Council |
| Wired-in smoke alarms | Council |
| Fuse box | Council |
| Electric storage heaters, if owned by Council | Council |
| Electric meter and supply of electricity (tenant and utility company) | Tenant |
| Immersion heaters, if owned by Council | Council |
| Disconnection and reconnection of cookers | Tenant |
| Extractor fans, if owned by Council | Council |
| Plumbing - Whose responsibility is it? | Council or Tenant |
|---|---|
| Water service pipes, overflow pipes and water tanks | Council |
| Taps and stop taps | Council |
| Shower trays, if fitted by Council | Council |
| Electric shower units, if fitted by Council | Council |
| Toilet flushing systems | Council |
| Toilet seats | Tenant |
| Plugs and chains | Tenant |
| Bath, hand basin and toilet, unless damaged by tenant | Council |
| Seal to bath and sink unit | Council |
| Bleeding of radiators | Council |
| Gas - Whose responsibility is it? | Council or Tenant |
|---|---|
| Gas pipework | Council |
| Supply of gas and gas meter (tenant and utility company) | Tenant |
| Gas fires, if fitted by Council | Council |
| Gas warm air vents | Council |
| Cleaning of gas warm air filters, if accessible on the front of unit | Tenant |
| Radiators, valve, time clocks and thermostats | Council |
| Disconnection and recognition of cookers | Tenant |
Home security
| Home security - Whose responsibility is it? | Council or Tenant |
|---|---|
| Extra door and window locks, if fitted by Council | Council |
Home energy efficiency
Advice on Home Energy Efficiency: Either telephone the Lincolnshire Energy Efficiency Advice Centre’s free number, telephone 0800 512012, or contact the Council Offices on 01529 414155 and request to speak to the Domestic Energy Officer
| Home energy efficiency - Whose responsibility is it? | Council or Tenant |
|---|---|
| Cavity wall insulation, if fitted by Council | Council |
| Draught-proofing to external doors, if fitted by Council | Council |
| Separate hot-water cylinder jackets | Council |
Deliberate damage
| Deliberate damage - Whose responsibility is it? | Council or Tenant |
|---|---|
| Any deliberate damage is the responsibility of the tenant and rechargeable | Tenant |
Infestation
| Infestation - Whose responsibility is it? | Council or Tenant |
|---|---|
| Detailed information on pests can be found on our rats and mice webpage | Tenant and Council |