The standard of service tenants should expect from the Council as your landlord are known as local offers.
info box | Local offers
text | Local Offers
HRA Business Plan
We’ve put together our 30-year business plan. The plan makes sure we will have the funding, resources and right skills to provide decent housing for you over the next 30 years. Some of the sections in the business plan include:
- Priorities over the next five years
- How we will repair and improve homes to keep them decent
- The cost of delivering services and how these will be funded.
You can find out more about the priorities on page 40.
On page 105 you will find the delivery plan, which sets out the actions that will be taken to deliver the plan. We will keep tenants updated on how we are doing against delivering these actions.
The Tenants’ Panel will help us to monitor delivery; if you want to join them and help them with this, please contact the Resident Engagement Team on 01529 308046 or email Tenant_Participation@n-kesteven.gov.uk.
Watch out for more information in At Home.
Customer Care and Communication Guidance
Customer Care and Communication Guidance is a document which provides clear guidance on the expectations for providing effective and professional communication to you, as well as providing a quality customer service across Housing and Property Services.
This communication standard aims to advise you how our colleagues should provide our service, to ensure that your experiences with Housing and Property Services are positive and that you remain confident you will be treated with fairness, respect, understanding, care and compassion throughout your engagement with us.
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