Version history
Version | Notes | Date |
---|---|---|
2 | Updated to include dealing with persistent and vexatious customers. | |
2.1 | Updated to include preferred definition of the Housing Ombudsman. | |
2.2 | Updated to remove appendices and reference to persistent and vexatious behaviour – which is now included in the Unacceptable Behaviour Policy. | |
2.3 | Updated to remove reference to ‘designated person’ for housing complaints. | |
2.4 | Wording updated to reflect improvements to complement the Housing Ombudsman’s complaint handling code. | |
3 | Updated to reflect the Housing Ombudsman and Local Government and Social Care Ombudsman aligned complaint handling code. | October 2024 |
3.1 |
Updated following feedback from Leading NK
|
November 2024 |
Additional KPI measures added following request from Assistant Director and reference to the Consumer Standards of the Regulator for Social Housing and Housing Ombudsman complaint code. | December 2024 |
Current policy
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