Coronavirus

Go to Current Service Disruptions

Coronavirus is potentially the biggest health emergency we’ll see in our lifetimes, and as a Council we know our residents look to us in challenging circumstances like these.

We’re doing all we can to provide information, reassurance and support to our residents, maintain the services they need, and above all, put the health and wellbeing of our communities first.

We’re making assessments on a daily basis to ensure essential services are being run to the best of our abilities and the health of our District is paramount. 

Here are just some of the ways we’re supporting residents, businesses and our communities, and providing those important services in these difficult times. 

Help for residents

  • Service areas such as our customer services and housing support teams are operating and answering queries. Residents can make contact with the Council by email or on 01529 414155. Please only call if it is absolutely essential. For more information, see our residents page.
  • While our reception and front-facing contact centre at our Council offices in Sleaford are closed, there are emergency procedures in place to ensure vulnerable people can get help.
  • We’re continuing to work closely with partners to identify and provide urgent help to the most vulnerable in our communities.
  • Additional measures are currently in force to accommodate any person found to be rough sleeping or those without any accommodation available to them at this time. If you require emergency assistance, please contact the Housing Options Team on 01529 414155 Monday-Friday, by email to housingoptions@n-kesteven.gov.uk or call 01529 308308 out of hours.
  • We are working with our housing tenants to ensure rent can easily be paid via direct debit or by phone. If you’re a housing tenant with us and have concerns about struggling to pay your rent, please call your housing officer via our main Council phone number who can discuss the options available to you.
  • Together with our contractors we are ensuring emergency repairs requested by our tenants, for example hot water failure or a similar risk to health, are prioritised. In the event that repairs like these are needed, our contractors will discuss individual circumstances with the tenants so repairs can be carried out in the safest way possible for all. Similarly, we are ensuring that capital works to Council properties which are essential to health and safety of our tenants are a priority at this time.
  • It is essential that we continue to carry out gas safety checks for our housing tenants. Our contractor will contact tenants to make an appointment and discuss how this can be done with individual circumstances in mind during Coronavirus.

Communities and wellbeing

  • Working with Lincolnshire County Council, Wellbeing Lincs and the Lincolnshire Resilience Forum, we are helping provide the vital link between community groups, charities and parish councils with residents who need community help. To request community help see the Lincolnshire County Council website or call 01522 782189.
  • People who have certain medical conditions are extremely vulnerable to coronavirus. An extremely vulnerable person or their family/carer can request support online, such as getting essential supplies like food. To request support for an extremely vulnerable person visit Gov.uk - Get coronavirus support as a clinically extremely vulnerable person.

Council Tax support 

  • The Government has announced funding available to councils to help provide support to residents experiencing hardship. You can find out more about this on our recent Council Tax update document.
  • Residents can also check whether they are entitled to any discounts on our Council Tax webpages.

Whilst we appreciate this is a difficult time, the Council still needs funds in order to provide the essential services that it provides to support its residents. However, if you are unable to pay your Council Tax during this time, you can consider:

  • Making a claim for Council Tax Support – this is means-tested based upon the income you receive. Details of this and how to claim can be found on our Council Tax webpages.
  • Delay some of your payments. If you normally pay over ten months, you could opt to move your two free months to the start, rather than the end of the year. Or you could move some of your payments to later in the year. Email the Council Tax service on counciltax@lincoln.gov.uk (Please be sure to include your name, address and account number) or call us on 01529 414155 to discuss the options available to you. Please be patient with us at this time, as we are experiencing higher levels of calls because of increased demand on services at this time.

Assistance for businesses

  • Our officers are deciphering emerging Government advice, grants and schemes to shape and deliver a range of guidance and support mechanisms for businesses. You can find out more about these and contact the team directly from the BusinessNK website.
  • We are currently contacting businesses in the District which are eligible for a Small Business Grant, or a Retail, Hospitality and Leisure Grant. There is more information on this from our Apply for a Business Grant webpage.

Environmental health 

  • We’re directly advising pubs, cafes, restaurants and more, which are now unable to trade normally, on how they can continue their livelihoods as a delivery or takeaway instead. As part of this work, we’re also helping ensure they meet food regulations in order to protect themselves and the public. See our Business webpages.

Key service updates

  • At this current time, there are no immediate impacts on the way in which we collect and empty your bins and how that waste and recycling is handled. There’s more on our waste webpages
  • Where services have been temporarily suspended, we have relocated the teams that would ordinarily carry out this work to support other essential services during this difficult time.
  • Households where residents are self-isolating are being asked to follow the below advice when disposing of household waste. In line with the advice from Public Health England, personal waste (such as used tissues) and disposable cleaning cloths should be:
    • disposed of securely within disposable rubbish bags.
    • placed into another bag, tied securely and kept separate from other waste.
    • put aside for at least 72 hours before being put in your black bin.
    Other household waste can be disposed of as normal. It is extremely important that tissues are NOT put in recycling bins.

How you can help

Follow Government guidance - stay indoors and do not make trips outside unless for essential food and medicine, or for work if absolutely necessary.

Go to Gov.uk/coronavirus - for the latest information from the UK Government.

Go to the NHS website for information about the virus and how to protect yourself.

Keep yourself informed - service disruptions are detailed on our current service disruptions page

You can also sign-up for a regular newsletter and updates about ‘Emergencies and Service Disruptions’.

As part of our duty to residents, we are communicating out some of the latest information on the Coronavirus outbreak. You can follow us on Twitter @northkestevendc and on our Facebook page

Alternatively, sign up for our e-bulletins on our Stay Connected webpage.