Benefit Payment Dates and Understanding Notification Letters

Your Housing Benefit payments

Benefit is usually paid on a regular four-weekly or monthly payment cycle in arrears for most claimants. The payment cycle that applies to you is stated on the benefit decision notice. Payments are generated by us up to five days before they are received by you. Tell us promptly if something has changed.

First payments and lump sum back-payments might be paid at other times outside the normal cycle.

It’s down to you to tell us about changes in your life. Get in contact to let us know.
Call us on 01529 414155, or you can tell us online 24 hours a day by email at

Failing to tell us about your changes promptly may be a criminal offence for which you may be prosecuted.

Housing Benefit payment dates for 2023/24

Upcoming Housing Benefit payment dates for 2023/24 are now available. A calendar of the dates can be found in the downloads section.

Please be aware that sometimes your Housing Benefit payments might be suspended, cancelled or cannot be made for unforeseen technical
reasons. We always try to let you know if this happens. Monthly payments are for the period in the previous month. Four-weekly payments are from the period ending on the Sunday just passed.

Understanding notification letters

If you are in receipt of housing benefit or council tax support letters and would like more information about the details you receive, a guide can be found in the downloads section.