Making a Complaint

The Council has a set procedure for handling complaints.  Please see below for what we treat as a complaint and the three stages to making a complaint. 

What we mean by a complaint

We treat a complaint as: an expression of dissatisfaction about our action or lack of action; or dissatisfaction about the standard of service we have provided (or services provided on our behalf).

The Complaints Procedure is not an appeal system to question Council decisions.  It is our way of sorting out your dissatisfaction with the services we have or should have provided.

How to contact us with your complaint

You can complain about the services we provide in a number of ways.  The quickest way is to complete the online complaint form using the link at the bottom of this page.  You can complete and submit this online. 

Alternatively, you can print off the PDF version of the form and send it back to the Council using our freepost address 'FREEPOST NKDC' so you will not need to use a stamp.

The other ways to contact us with your complaint are:

• Email your complaint to complaints@n-kesteven.gov.uk ;
• Telephone the relevant Council department or the Complaints Officer on 01529 414155 or 01522 699699 (if calling from the North of the District);
• Write to the Complaints Officer at 'Freepost NKDC' (you do not need to use a stamp);
• Visit the Council offices in Sleaford or one of the Council's Community Access Points, which are located around the District.  For more details please use the relevant link below;
• Contact your local District Councillor.  For more details please use the relevant link below; or
• Send a fax to the Complaints Officer on 01529 413956.
  

If you have any queries about making a complaint please contact the Complaints Officer for assistance.  Email: complaints@n-kesteven.gov.uk