When we make a decision on your benefit claim, we will send you a letter telling what we have decided and how much benefit we will pay.
If you are not happy with our decision you can
- Ask us for an explanation if our decision or reasons for the decision are not clear
- Ask us to reconsider the decision so that another benefit officer will look again at your case (usually within 2 weeks)
- Write a letter or complete an Appeal Form so that an independent Appeal Tribunal can look at the decision again (usually within 4 or 5 months)
You can ask for an explanation or for us to reconsider the decision. An appeal has to be made in writing and signed.